Salesforce
A Salesforce relay for Vonage call data.
What exists today carries call details between Vonage and Salesforce. It is not a general CRM integration, and it does not write transcripts or findings to Salesforce records.
What it is, and what it is not.
A relay for Vonage
Call metadata from Vonage can be passed to Salesforce. Vonage is the source of the call.
Not a CRM integration
It is a relay for Vonage call data only. It has not been run against a real Salesforce organisation.
No write-back
Transcripts and findings are not written to Salesforce. Nothing from Tessavra is saved onto a Salesforce record.
Where it stands
In developmentBeing built. Not yet ready for customer use.
Current limits
- Today this is a relay for Vonage call data, not a general CRM integration.
- Writing transcripts and findings to Salesforce objects is not available and has not run against a real Salesforce org.
Tell us how you use Salesforce.
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