Conversation Intelligence · Coaching

Coach from the moment, not from memory.

Managers prepare coaching from a line in a real conversation. Each person has a scorecard of their own.

The coaching workspace, with the team list and open coaching items.
In developmentBeing built. Not yet ready for customer use.

Current limits

  • Multi-reviewer calibration is not built.

Illustrative interface — fictional demonstration data.

For managers

Coaching items, tied to real calls.

Pick a moment from a conversation and add a note to prepare coaching for that person. The team view lists the sessions.

  • From a moment in a real call
  • Sessions listed in a team view
The coaching workspace, with the team list and open coaching items.

For each person

A scorecard for the person doing the work.

Each person has a scorecard of their own, so they can see how they are doing without asking a manager.

  • A scorecard for each person
A personal performance screen with an average score, a score chart, behaviours and coaching items.

Coaching people can act on.

Specific

Tied to a line in a real call.

Visible

Each person sees their own progress.

A person decides

Managers choose what becomes coaching.

More in Conversation Intelligence.

The rest of the platform.

Common questions

Who sees a scorecard?

Each person sees their own. Managers see their team in the coaching workspace.

Can I coach on a moment from a call?

Yes. Choose the line, add a note, and it becomes a coaching item.

Which rubric applies?

The rubric your organisation configures.

Can several reviewers calibrate their scoring together?

No. Multi-reviewer calibration is not built. There is a single-reviewer calibration page only.

Talk to us about this.

Coaching is in development. Tell us what you want it to do and we will say plainly where it stands.

Register interest